Applications have closed

This opportunity exists within Donford BMW Somerset West 

Main Purpose of the Role: 

To provide effective technical and specialist support to staff, whilst ensuring a high quality service delivery to customers. Maximising service sales and profitability by creating customer confidence in the Dealership by providing quality service.

Key Performance Areas:

  • Plan workshop production according to productive and available staff
  • Attend to escalated workshop (technical) problems accordingly
  • Evaluate all serviced vehicles (technical) and assist in ordering parts
  • Maintain good housekeeping within department
  • Manage training of all service staff
  • Provide feedback to all workshop staff on individual performance against targets
  • Control (WIP) work in progress on all vehicles in the workshop daily to acceptable levels
  • Manage risk (financial and non – financial) within department
  • Manage individual performance and develop staff
  • Manage and drive personal and professional development
  • Provide efficient and effective internal communication

Minimum Requirements:

  • Senior Certificate (Grade 12)
  • Qualified Vehicle Technician – preferably a BMW Technician or Master Technician but not essential
  • 5 Years’ Workshop experience in a Dealership (ideally 1 year supervisory)
  • A management diploma or certificate would be advantageous
  • Experience in managing teams
  • Driver’s license

Essential Competencies/Skills/Knowledge:

  • Computer literate (MS Office suite)
  • Diagnostic Ability/Skills
  • Business & Financial Acumen
  • Planning & Organising
  • Customer & Service Orientation
  • Leading & Managing Teams
  • Following Instructions & Procedures
  • Coping with Pressure & Setbacks

Only shortlisted candidates will be contacted. If you have not heard from us within one week of the closing date, you can assume that your application was not successful. 

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