Donford Group

The strong focus on personal development ensures that the qualifications of, and approach by, all members of staff are aligned with the ethos of the Group, and the requirements that manufacturers have for the business units that represent them. This, together with management playing a supportive and guiding role, creates a dynamic work environment where expertise, self-esteem, job satisfaction and teamwork serve as starting points to offer the level of service expected in the environment in which the Group operates.

The Group has a system-based approach as far as the task at hand, quality management within the business, and the end result go. To do so, it developed and documented standardized processes for all its activities, based on best practices and proven methodology. This structured method of operation gives guidance to the workforce on how to approach their task, and it ensures consistency in output and the quality of work. A major benefit of this approach is that it shifts management’s focus to ongoing improvement of internal processes and the output of the business as a whole, instead of having to constantly oversee the performance of individual employees.