After Sales Consultant

After Sales Consultant

BMW Stellenbosch 

Main Purpose of the Role:

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Key Performance Areas: 

• Prepare for the arrival of the customer and vehicle
• Taking care of customer at initial consultation upon arrival
• Ensure accurate Warranty and Motor plan details on system
• Update Dealer Management System, track all vehicles and update control systems
• Regular Liaison with customers
• Ensure accurate invoice payments
• Professional Vehicle hand over
• Customer follow – up and reminders
• Attend weekly service meetings

Qualifications and Experience:

• A minimum of 2 years in a similar position within a motor dealership.
• Senior Certificate Grade 12.
• Technical qualification and/or aptitude would be advantageous.

Skills and Personal Attributes:

• Excellent interpersonal communication skills.
• Customer and Service Orientation
• Problem Solving Ability
• Self-Management & Resilience
• Team Orientation

Only short-listed candidates will be contacted. Should you not hear from us within two weeks of the closing date, you can except that your application had not been successful. Please ensure that your resumé includes your ID number, cellphone number and email address.