Detailed Career Description

Jaguar Land Rover Stellenbosch - Bookings Clerk

Main Purpose of the Role

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

By effectively managing the booking process and providing exceptional customer service, the Motor Vehicle Dealership Bookings Clerk contributes to the overall success and reputation of the dealership.

Key Performance Areas

Booking Appointments
Customer Interaction
Appointment Scheduling
Service Recommendations
Confirmations and Reminders
Documentation
Coordination with Service Department
Upselling and Cross-selling
Customer Satisfaction
Administrative Tasks
Team Collaboration
Compliance
Training and Development

(The job holder may be required to undertake additional duties not covered above, which may be reasonably expected)

Minimum Requirements

• Minimum Senior Certificate - Grade 12
• Fully Bilingual (English, Afrikaans) – a third SA language would be an advantage
• Would be considered an advantage if working experience was within Jaguar Land Rover Dealership
• Motor dealership industry experience would be advantageous

Essential Competencies/Skills/Knowledge:

• Communication with Impact
• Customer & Service Orientation
• Problem Solving
• Motivation to Perform & Achieve Results
• Self-Management and Resilience

A competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions.

Only shortlisted candidates will be contacted. If you have not heard from us within two weeks of the closing date, you can assume that your application was not successful.